Resume
Summary & highlights
Experience
Director-level product and service design leader with 25+ years across SaaS, enterprise, and consulting; 14 years managing high-performing teams (up to 23 designers).
Built and scaled design practices (0→100+), unified multi-surface experiences, and led visions now in-market.
Known for operational rigor (career ladders, hiring, promotions), inclusive leadership, and research-driven delivery (Voice of Customer, co-design) spanning multiple sectors and industries.
Leadership & Operations
Tapped by the CPO to lead the vision on the design side for the future of Docusign, approved by the CEO and now being implemented across the entire service
Managed 35+ designers and promoted 75% of them
Started a continuity design practice to bring consistency to design system use
Successful scaling of a global design team from 12 to 100+ across 4 continents
Supporting the move from incubation to operationalized capability by tracing sales earnings and embedding design in enterprise-level project estimating
Design
Led design for and successfully launched a virtual care delivery service in 7 months
Designed a machine learning feature that closed the largest deal won for that product at DocuSign
Led the launch of two products as player coach and integrated a microservice into the enterprise product system at DocuSign
Player-coach or staffed designer for 25+ successful client engagements involving design at Slalom
Led the only successful redesign effort in 15 years for a nonprofit public website at the American Medical Association
Designed the most commercially successful product at an inflight wifi company
Core Competencies
Leadership & Strategy
Product/Service Design
Research & Analytics
Design Operations & Change Management
Collaboration, Facilitation, & Negotiation
Alignment, Prioritization & Roadmapping
Team & Career Growth, Mentoring
Methods & Tools
Methods: Workshops, Journey Mapping, Service Blueprints, Jobs-To-Be-Done, Mixed Method, Quantitative and Qualitative Research, Storytelling with data, Experimentation/A/B testing, Prototyping (low–high fidelity), Discovery/validation, User Experience Design, Heuristics, Usability & Accessibility testing, Benchmarking.
Tools: Figma/FigJam, Miro/Mural, Jira/Confluence, Amplitude/Mixpanel, Dovetail/EnjoyHQ, Looker/Tableau, Notion, Optimal Workshop.
Recent Roles
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Oct 24-July 25
Established a Voice of Patient panel for digital initiatives
Incorporated patient feedback into three systemwide launches
Worked on 11 digital transformation initiatives
Departed early due to role change
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Apr 2020-Mar 2024
Promoted four times in four years
Defined and socialized a multi-year product and service design vision across CLM, Real Estate, Notary, and video collaboration, enabling roadmap alignment and leadership buy-in.
Built and led two product design teams and a new service design practice; managed up to 23 designers, establishing rituals, operating cadence, and career frameworks.
Redesigned career ladders, hiring, and promotion processes; achieved a 75% promotion rate among direct reports while improving consistency and equity.
Facilitated customer co-design workshops and VOC programs, translating insights into prioritized opportunities and validated concepts for delivery.
Partnered with Product and Engineering to operationalize design quality (review gates, accessibility checks, and design system), improving consistency and delivery confidence.
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Apr 2018-Apr 2020
Designed mobile-first financial advisory service integrating behavioral finance & goals-based investing
Drove discovery and redesign of a portfolio construction tool for analysts
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May 2016-Apr 2018
Led design engagements from sales through delivery
Increased deal value by 25% through strategic design consulting
50-90% billable
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Apr 2012-Dec 2014
Unified UX across in-flight and ground products
Designed Gogo’s most commercially successful app
Built a user research practice
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Aug 2010-Jul 2012
Scaled global design team from 0 to 100+ designers
Secured $50M+ annual revenue credit through design leadership