Industries, sectors, verticals

Deep knowledge in

  • Contract Lifecycle

  • Personal Financial Management

  • Financial Services

  • Wealth Management

  • Investing & Portfolio Management

  • US Real Estate System

  • US Mortgage System

  • Healthcare Delivery

  • Cellular and Wi-Fi (ground and in-air)

Experience with

  • Consumer Packaged Goods

  • Logistics (LTL Trucking)

  • Commercial Aviation

  • Healthcare Operations

  • Clinical Study processes

  • Theatre Sales & Ticketing

Design Skills

Mastery Level

  • 0-1 Service and Product Design

  • Generative and Competitive Design Research

  • Prototyping and Concept Research

  • Facilitation

  • Storytelling

  • Problem Definition

  • Workshop Design and Delivery

  • Blueprinting, Ecosystem and Journey Mapping

  • Career Architecture & Rollout

  • Change Management

  • Managing People

  • User Experience Design

  • Usability Research

  • Communications Design

Fluency Level

  • AI tools in design processes — Bubble, Midjourney, ChatGPT — continually experimenting while using critical thinking

  • Design Ethics & Inclusivity

  • Content/UX Writing

  • Search & Taxonomies, Information Architecture

  • Holistic Inclusion and Accessibility

  • Design Tooling

  • Design Operations

  • Design Systems & Visual Design

  • Figma Mockups and Markup (I just don't do it that often)

Experimenting/Learning

  • How these big AI tools are made & structured

  • Multimodal Design

Topics and Technology

Topics I know a lot about

  • Behavioral Economics

  • Scenario Planning

  • Agile processes in research and design

  • Encyclopedic knowledge of popular music from 1977 through 1999, including lyrics and music videos.

  • Yoga and Pilates

  • Antiques, especially early- to mid- 20th century

  • History of the Roman Empire

  • Benjamin Franklin and Thomas Edison

  • Wonder Woman & SpongeBob

Tech I’ve worked with

  • SaaS and microservices

  • Apps, web apps

  • SOC2, HL7 and other compliance-related protocols

  • Headless CMS

  • Database architecture - lakes and structured, SQL, relational